Help centre

Open Settings and complete General Details and Match Days. Then add Pitches & Locations, set Divisions / Categories, add teams on Teams, create fixtures in Scheduling, and finish by clicking Publish Tournament.

Check the fixtures, staff access, public pages, and ticketing before you send the link to teams and parents.

Check fixtures, results entry, referees, the public pages, and ticket verification before the first match starts.

Open the access area, send the invite to the correct email address, choose the right role, and ask the person to test it straight away.

Check the email address first. Then resend the invite if needed and confirm the person has been given the correct role.

Open the account or settings area, review the notification options there, and save the choices you want before the event gets busy.

Check the dates, pitches, teams, divisions, and fixtures first. One of those is usually missing or incomplete.

Open the format or pitches page, add each pitch with a clear name, save it, and only then start building fixtures.

Open the format page, add the groups first, then add any knockout rounds or finals, and check that the structure matches the tournament you want to run.

Open Format or Structure, add the age groups, add the groups or divisions inside them, then open Teams and put every team in the right place.

Open Teams, add or import the list, check the spelling and contact details, and save only when the teams are in the right division.

Open the Teams page, find the team, edit the details there, and move the team before you rebuild or adjust fixtures.

Open Scheduling, create the matches, check every time and pitch, save, and then open the public fixtures page to review it.

Open Scheduling, fix the big clashes first, save, and then check the public fixtures page again.

Open Scheduling, sort the first clash, save it, then tell people about the change and refresh the public fixtures page.

Open the correct match, enter the score, save it, and then check the public results and standings pages.

Open the match, correct the score there, save it, and then refresh the public results and standings pages.

Check the match result first, refresh the public pages, and confirm the right person is entering scores into the correct fixture before you do anything else.

Open Referees after the fixture list is mostly ready. Add the referees, then assign the busiest time slots first.

Open Referees, send the invite to the correct email address, and check that the referee can see their matches in the portal.

Send the referee their access link, tell them how to see their matches, and confirm the venue, pitch names, and first kick-off time.

Open the public fixtures, results, and standings pages before you share the link. If anything looks wrong, fix the tournament data first.

Copy the public link and send that to coaches, parents, and spectators so they always see the latest times and scores.

Open the presentation or public page you want to show, test it on the screen you will use, and check that the text can be read from a distance.

Open the directory listing, fill in the event name, dates, location, and age groups, then read it back as if you were a coach seeing it for the first time.

Use plain wording, mention the age groups and location, and make sure the page sounds ready rather than unfinished.

Open ticketing, connect payments, add the ticket types, test the public page, and only then open sales.

Open the verification desk before gates open, test one ticket if you can, and brief the gate team on what to do when something does not scan.

Open the ticketing or order area first, find the booking, check what went wrong, and only then decide whether to resend, correct, or refund it.

Open fixtures, results, and standings on a phone and make sure they are easy to read and easy to open.

Send the live public link, tell teams where to find fixtures and standings, and include the key arrival and venue details.

Check the team name, age group, and public fixtures page first. Then send the parent the live link and tell them where to look.

If a button or page is missing, check your plan first. A feature that is not included will not appear just by changing settings.

Work out exactly what has stopped, take screenshots, make one clear change at a time, and contact support with the tournament name and page if needed.

Open the ops page at the start of the day, keep it visible, and use it as your main place to watch what still needs attention.